11. Some small cities in Pakistan do not have holiday services. In such cases, item shall be delivered a day before or a day later.

12. You are requested to provide correct Address for delivery of order with correct contact information (Name and Phone Number of the recipient). If the delivery is not made in time due to incorrect information provided, you will not be entitled to any refund or credit. However customer will be informed about it and he should provide us with valid address within 24 hours or else the order will be cancelled and no refund shall be issued in such case. All items will be restored for 24 hours and redelivery. No Complaints regarding quality will be accepted on redelivery of items.

13. In case of Sweets and Flowers or other perishable items, if the recipient or someone else on the behalf of the recipient is not available at the time of delivery, we will make another attempt before the end of that day (i.e. 9:00 p.m. that day), and for other imperishable items within 24 hrs to deliver the order. However, on the second attempt if the delivery is not accepted, it will constitute as complete delivery. No Complaints regarding quality will be accepted on redelivery of items. Any request to redeliver after that will be charged as new order.

14. You may choose a specific date and time for the delivery of your gifts and we will try our best to get it delivered on time. However sometimes due insufficient time to arrange the order, we may fail to deliver order at specific time. To make sure your order is delivered in time, please order well in advance.

15. Time Delivery may not be possible on Eid, Valentines, or any such occasions. All delivery will be done according to our courier schedule, which you will be informed about in advance.

16. There is no guarantee that cake or mithai ordered for smaller cities will be delivered from five star hotel. However, it will be from famous bakery or shop in town. We choose our products from the best vendors.

17. Delivery confirmation will be sent to you after the product is delivered by the end of that working day. On Occasions such as Eid, Valentines Day, etc it might take up to three days to send out delivery confirmations.

18. Your name and personal information shall NOT be shared with any outside parties at any time. However, you may receive information regarding new attractions and special offers from pakistan gifts shop.


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